We answer the frequently asked questions
What is the nearest airport ?
- Cancun is the nearest airport (45 mn drive)
- On your request, our Concierge can arrange the transfer.
CANCUN AIRPORT SHUTTLE WITH OUR DRIVER
• 100% Private van transfers (Smart Home Playa 45 minute drive)
• Flight tracking, Airport meet & greet
• Non-stop direct transfers
• Vans have AC and are fully insured
• Includes all fees and parking
• 1 to 4 passengers $70.00
• 5 to 6 passengers $135.00
• Rates are in USD for one ride
• Vehicles and drivers are authorized by the Cancun Airport Authority
- Please contact us for details.
Do you have a fast internet connection ?
- Our Mesh System for seamless Wi-Fi coverage throughout the whole apartment and pool is installed (55 Mbps). You can enjoy a fast signal in every room and area on every device.
- No dead zones and buffering, you can get a 100% signal and speed !
How far is it to 5th Avenue, the Restaurants and the Beach ?
Do you offer a home chef?
Yes, we have the possibility to have our chef intervene (paying service) who, upon request, will come and prepare a meal according to your tastes for you and your guests.
Contact your concierge to let him know your wishes.
Can I have lunch or dinner nearby ?
Your apartment is in the heart of the touristic city ..
Dozens of restaurants and stores are waiting for you .
Our customers' opinions >> Tomi said: « … The decor in this place is beautiful and it is located on a quieter street that is centrally located to the beach, shops and restaurants... » Diandra said: « … The location of the apartment was just perfect. A supermarket and many restaurants were in the area...»
Is the pool private?
For both the Duplex and the Executive Suite, their respective shared pools are strictly reserved for residents.
You'll be alone 98% of the time, as the neighboring owners prefer to enjoy the beach.
What Is The Security Level Of The Residence ?
- The property is entirely enclosed by walls...
- Security guards watch over your peace and property 24/7 ..
What Services Do You Offer To Residents ?
Once your reservation is confirmed, as always my team will assist you 24/7 to offer the best services before and during your stay for everything you will need to make your stay an unforgettable experience.
Isaac your concierge 24/7 accepts all type of requests! He knows everybody here in Playa to get for you all the best options and VIP access !
Don't hesitate to contact him, he knows everyone in Playa. He can also find you a boat for the day, deliver your passes for all your excursions, reserve you best the restaurant, provide you with a chef to cook in the apartment, make you enjoy relaxing massages at home etc... etc... the list is endless...
On Your request , He will organize especially for You:
• David, Your Personal Mexican chef (Breakfast $20, Dinner $25, ask to get our menu)
• Carla, Your bartender (US$17.00 per person for 2 hours shift including alcohol for cocktails, Extra hour US$5.00 per person)
• Nerea, Your therapist for massage (1 hour US$45.00)
• Elodie, Your tours & excursions representative (ask to get our catalogue)
• Daniela, Your yoga master (US$15-US$25 per hour)
• Ludo, Your professional photographer (US$250 per hour)
• Your groceries before and during your stay (20% Fee per shopping List, we saves your receipts for your records)
How long it may take to walk to the beach ?
what about parking , is it included ?
We provide you with a secure (and free!) private parking space for the duration of your stay.
What are the check-in and check-out times ?
The check-in time is from 5 pm and the check-out time is 11 am
On your request, we can keep your luggage after this time.
In case of late arrival (after 9 pm) an additional fee of $70 will be charged to our attendant.
Is it possible to either check in or at least leave our luggage a bit earlie ?
No problem... We can store your luggage before check-in or after check-out... free of charge...
Do You Accept Pets ?
Do you have air conditioning?
Our duplex is fully air-conditioned in both the living rooms and bedrooms...