We answer the frequently asked questions
What is the nearest airport ?
![45 minutes from playa Cancun Airport](_media/img/thumb/cancun-airport-2.jpg)
- Cancun is the nearest airport (45 mn drive)
- On your request, our Concierge can arrange the transfer.
CANCUN AIRPORT SHUTTLE WITH OUR DRIVER
• 100% Private van transfers (Smart Home Playa 45 minute drive)
• Flight tracking, Airport meet & greet
• Non-stop direct transfers
• Vans have AC and are fully insured
• Includes all fees and parking
• 1 to 4 passengers $70.00
• 5 to 6 passengers $135.00
• Rates are in USD for one ride
• Vehicles and drivers are authorized by the Cancun Airport Authority
- Please contact us for details.
Do you have a fast internet connection ?
![Free wifi is included Internet connection](_media/img/thumb/fibre-optique.jpg)
- Our Mesh System for seamless Wi-Fi coverage throughout the whole apartment and pool is installed (55 Mbps). You can enjoy a fast signal in every room and area on every device.
- No dead zones and buffering, you can get a 100% signal and speed !
How far is it to 5th Avenue, the Restaurants and the Beach ?
![You are next to the 5th avenue Restaurants in Playa](_media/img/thumb/5eme-avenue.jpg)
Do you offer a home chef?
![he cooks for you on the spot your home chef](_media/img/thumb/cuisinier-a-domicile-2.png)
Yes, we have the possibility to have our chef intervene (paying service) who, upon request, will come and prepare a meal according to your tastes for you and your guests.
Contact your concierge to let him know your wishes.
Can I have lunch or dinner nearby ?
![Dozens of restaurants await you Dinner Nearby](_media/img/thumb/plat-a-deguster-a-paya.jpg)
Your apartment is in the heart of the touristic city ..
Dozens of restaurants and stores are waiting for you .
Our customers' opinions >> Tomi said: « … The decor in this place is beautiful and it is located on a quieter street that is centrally located to the beach, shops and restaurants... » Diandra said: « … The location of the apartment was just perfect. A supermarket and many restaurants were in the area...»
Is the pool private?
![Duplex Quadra pool Duplex Quadra pool](_media/img/thumb/piscine-repiquee.jpg)
For both the Duplex and the Executive Suite, their respective shared pools are strictly reserved for residents.
You'll be alone 98% of the time, as the neighboring owners prefer to enjoy the beach.
What Is The Security Level Of The Residence ?
![You are protected 24 hours a day by security guards Security at Gilles Smart Home Playa"](_media/img/thumb/agent-securite.jpg)
- The property is entirely enclosed by walls...
- Security guards watch over your peace and property 24/7 ..
What Services Do You Offer To Residents ?
![Your concierge will take care of you during your stay Your Concierge is waiting for you](_media/img/thumb/personal-concierge-med-2.png)
Once your reservation is confirmed, as always my team will assist you 24/7 to offer the best services before and during your stay for everything you will need to make your stay an unforgettable experience.
Isaac your concierge 24/7 accepts all type of requests! He knows everybody here in Playa to get for you all the best options and VIP access !
Don't hesitate to contact him, he knows everyone in Playa. He can also find you a boat for the day, deliver your passes for all your excursions, reserve you best the restaurant, provide you with a chef to cook in the apartment, make you enjoy relaxing massages at home etc... etc... the list is endless...
On Your request , He will organize especially for You:
• David, Your Personal Mexican chef (Breakfast $20, Dinner $25, ask to get our menu)
• Carla, Your bartender (US$17.00 per person for 2 hours shift including alcohol for cocktails, Extra hour US$5.00 per person)
• Nerea, Your therapist for massage (1 hour US$45.00)
• Elodie, Your tours & excursions representative (ask to get our catalogue)
• Daniela, Your yoga master (US$15-US$25 per hour)
• Ludo, Your professional photographer (US$250 per hour)
• Your groceries before and during your stay (20% Fee per shopping List, we saves your receipts for your records)
How long it may take to walk to the beach ?
![5 mn from the beach (by foot) Walking to the beach](_media/img/thumb/images-marcher-plage.jpg)
what about parking , is it included ?
![secure private parking Parking](_media/img/thumb/images-panneau-parking-2.jpg)
We provide you with a secure (and free!) private parking space for the duration of your stay.
What are the check-in and check-out times ?
![arrival and departure time Check-in and Check-out](_media/img/thumb/image-check-in-check-out-2.png)
The check-in time is from 5 pm and the check-out time is 11 am
On your request, we can keep your luggage after this time.
In case of late arrival (after 9 pm) an additional fee of $70 will be charged to our attendant.
Is it possible to either check in or at least leave our luggage a bit earlie ?
![free luggage storage service locker for your luggage](_media/img/thumb/images-consigne-baggages-3.png)
No problem... We can store your luggage before check-in or after check-out... free of charge...
Do You Accept Pets ?
![come with your pet Pets Welcome](_media/img/small/chien-en-appartement.jpg)
Do you have air conditioning?
![fully air-conditioned apartment Air conditionning](_media/img/thumb/climatisation620x387-2.jpg)
Our duplex is fully air-conditioned in both the living rooms and bedrooms...