We answer the frequently asked questions 

What is the nearest airport  ?

Cancun Airport


  • Cancun is the nearest airport (45 mn drive) 
  • On your request, our Concierge can arrange the transfer.


 CANCUN AIRPORT SHUTTLE WITH OUR DRIVER  


• 100% Private van transfers (Smart Home Playa 45 minute drive)
• Flight tracking, Airport meet & greet
• Non-stop direct transfers
• Vans have AC and are fully insured
• Includes all fees and parking
• 1 to 4 passengers $70.00
• 5 to 6 passengers $135.00
• Rates are in USD for one ride
• Vehicles and drivers are authorized by the Cancun Airport Authority
- Please contact us for details.

 

Do you have a fast internet connection ?

Internet connection
  • Our Mesh System for seamless Wi-Fi coverage throughout the whole apartment and pool is installed (55 Mbps). You can enjoy a fast signal in every room and area on every device. 
  • No dead zones and buffering, you can get a 100% signal and speed !
 
Our customers' opinions >>  Ted said « …We stayed for almost 5 weeks, working remote with our kids in distance learning. Wifi was great 100% of the time. The home is so well equipped, you won't need anything ... » Raquel said: « …I worked remotely during several days and the internet was reliable. The location is also perfect! 1.5 blocks from 5ta Avenida is just far enough from the hustle & bustle but near enough to all that makes Playa so special... » 

How far is it to 5th Avenue, the Restaurants and the Beach ?

Restaurants in Playa
  • Sorry, but airbnb doesn't allow photos to be sent. I invite you to type "Plage de playa del carmen" on your usual search engine and you'll have plenty of photos at your disposal.
    If you wish, you can contact me via the mailbox on my personal website so that I can answer you directly.


Do you offer a home chef?

your home chef


Yes, we have the possibility to have our chef intervene (paying service) who, upon request, will come and prepare a meal according to your tastes for you and your guests.


Contact your concierge to let him know your wishes.


Can I have lunch or dinner nearby ?

Dinner Nearby

Your apartment is in the heart of the touristic city ..

Dozens of restaurants and stores are waiting for you .

Our customers' opinions >>  Tomi said: « … The decor in this place is beautiful and it is located on a quieter street that is centrally located to the beach, shops and restaurants... »  Diandra said: « … The location of the apartment was just perfect. A supermarket and many restaurants were in the area...»            

   

What Is The Security Level Of The Residence ?

Security at Gilles Smart Home Playa"
  • The property is entirely enclosed by walls...
  • Security guards watch over your peace and property 24/7  ..
Our customers' opinions >> Shiloh said: « …I was a solo woman traveler and felt extremely safe here.  There was also a 24hr security guard but the property felt very safe to walk in and around at night... »     Ася said « …On top, this Caribbean style residence is very quiet and spacious, it has a 24h security, parking, and a gym to stay in shape:)  »       

What Services Do You Offer To Residents ?

Your Concierge is waiting for you

Once your reservation is confirmed, as always my team will assist you 24/7 to offer the best services before and during your stay for everything you will need to make your stay an unforgettable experience.

Isaac  your concierge 24/7 accepts all type of requests! He knows everybody here in Playa to get for you all the best options and VIP access !

Don't hesitate to contact him, he knows everyone in Playa. He can also find you a boat for the day, deliver your passes for all your excursions, reserve you best the restaurant, provide you with a chef to cook in the apartment, make you enjoy relaxing massages at home etc... etc... the list is endless... 

  

On Your request , He will organize especially for You:

• David, Your Personal Mexican chef (Breakfast $20, Dinner $25, ask to get our menu)
• Carla, Your bartender (US$17.00 per person for 2 hours shift including alcohol for cocktails, Extra hour US$5.00 per person)
• Nerea, Your therapist for massage (1 hour US$45.00)
• Elodie, Your tours & excursions representative (ask to get our catalogue)
• Daniela, Your yoga master (US$15-US$25 per hour)
• Ludo, Your professional photographer (US$250 per hour)
Your groceries before and during your stay (20% Fee per shopping List, we saves your receipts for your records)


  

How long it may take to walk to the beach ?

Walking to the beach
The beach is just a few minutes walk away...

Our customers' opinions >> Jennifer said « ….We were simply spoiled!! Did I mention location yet? 3 blocks to ocean, 1 block from 5th Avenue, but far enough away to feel like we were in our own little oasis. We will definitely be back!! ...»  Raquel said : « … The location is also perfect! 1 block from 5ta Avenida is just far enough from the hustle & bustle but near enough to all that makes Playa so special. A short short walk to the beach - Unbeatable! ...»  

what about parking , is it included ?

Parking

We provide you with a secure (and free!) private parking space for the duration of your stay.


 

What are the check-in and check-out times ? 

Check-in  and Check-out

The check-in time is from 5 pm and the check-out time is 11 am

On your request, we can keep your luggage after this time.

In case of late arrival (after 9 pm) an additional fee of $70 will be charged to our attendant.

 

Is it possible to either check in or at least leave our luggage a bit earlie ?

locker for your luggage


No problem... We can store your luggage before check-in or after check-out... free of charge...


 

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Is it possible to have an extra bed for a 5th person ?

extra bed on demand (option)

On special request we can exceptionally install an extra bed for a 5th person . (Option-Rate: $95)

Sheets, towels, blankets are included                                                                                                                                                                                     

Do You Accept Pets ?

Pets Welcome
YES ...Like you, we love animals.  🐶😺

When you have a pet, going on vacation with it can sometimes be a real headache. 
For your next stay, you won't have to part with your dog or cat, (size limit: 10 kg)
For a fixed price of $5/day, they will be welcome at Gilles' place

Do you have a bed for my baby?

Baby bed

We can, on your request, put a baby bed at your disposal  (fixed price option 19$ /stay - sheets & blankets included)
Please advise us at least 48 hours before your arrival so that our team can come and install it.


Do you have air conditioning?

Air conditionning
Of course...  

Our duplex is fully air-conditioned in both the living rooms and bedrooms...   
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